Senior Account Manager

Responsible for the successful relationship between QPharma’s clients and QPharma. They ensure a successful project through alignment, execution, communication, and management. Establishes a best approach for the selected project(s) by establishing a well-grounded understanding/position of the client’s objectives. Drives the operational activities associated with the Client’s deliverables in the areas of KOL, Targeting, Risk and Launch

DUTIES AND RESPONSIBILITIES:

· Support Business Relationship Managers in building strategies to answer business objectives for clients

· Manage and supervise global projects across various therapeutic areas and indications, with special focus on market and landscape analysis, competitor insights, identification and analyses of clinical and health economics/health policy professionals such as Key Opinion Leaders (KOLs), pricing and reimbursement experts, community opinion leaders and other Market Access professionals. Responsible to manage the primary research and surveys if needed by the client

· Manage and supervise Local HCP targeting projects which involves presenting results of referral and prescription pattern analysis

· Assist with pitches and sales and marketing efforts, including SOW (Statement of Work) preparation, participation in sales meetings, and taking the lead on sales research activities

· Create, develop, and maintain project presentation materials, meeting agendas and minutes, and training materials and identify and schedule project deliverables, milestones, and required tasks

· Establish a liaison presence with the client’s internal support team (i.e. IT)

· Prepare client deliverables and results in the form of PowerPoint presentations and excel reports and deliver and present them to client teams.

· Create, develop, edit and maintain project plans, launch plans, client materials as required, update and issue project status to involved parties.

· Create, develop, edit and maintain client solution sites with assistance from the Technology team as necessary

· Responsible for ensuring the medical integrity and accuracy of all aspects of client projects. Remain directly involved in the medical QA and medical strategy direction throughout a projects’ lifecycle.

· Project leadership responsibilities include resource management, project planning, and tracking, estimating a formal resolution plan, status communication, problem identification and resolution, and the use of project management tools

· Offer strong medical and scientific background and deep understanding of business processes to strategically support mainly medical, commercial, and regulatory teams from the pharmaceutical industry

· Analyze various data, research, surveys, and competitor intelligence to develop strategies for effective product development and brand formation for pharmaceutical clients.

· Provide clinical support and strategic recommendations to large pharmaceutical clients by using proprietary data-mining tools and competitive intelligence research to manage relationships with the right medical experts

SUPERVISORY RESPONSIBILITIES:

· This job has no supervisory responsibilities.

· Directly supervises 0 employees within the KOL, HCP Targeting & Opioid Risk department(s).

· Indirectly supervises 0 employees within the KOL, HCP Targeting & Opioid Risk department(s).

· Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

· Master’s Degree (MA) or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience.

· Computer skills required: Database Software (Access); Internet Software; Spreadsheet Software (Excel); Project Management Software; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint)

· Other skills required: Experience in consulting and client services

COMPETENCIES:

· Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

· Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

· Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

· Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

· Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

· Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

· Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

· Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.